Free shipping on all web orders
Save with our unbeatable price guarantee
 
 
Sign In
Are you a new customer? Click here to create an account.
Forgot your password?
Need help finding your account?
 

Having trouble getting your contact lens prescription from your eye care provider?

Eye care providers are required by law to give contact lens prescriptions to patients when the fitting process is complete. While this requirement is generally understood, recognize there can be bad actors in any industry. While this situation can be perplexing, the reason is simple: unlike your family doctor, most eye doctors sell what they prescribe (see chart). Therefore, some believe withholding your prescription will force you to purchase contact lenses from them. Here is some information that might help:
 
  File a Complaint
Be Savvy Know the Law What is ethical behavior

The American Medical Association (AMA) has written a Code of Ethics to define ethical behavior by doctors. Their position is very clear with respect to obtaining your prescription - you have a right to it. Below is the exact wording from the AMA's Code of Ethics:

E-8.06 Prescribing and Dispensing Drugs and Devices:
"In all instances, physicians should respect the patient's freedom of choice in selecting who will fill their prescriptions as they are in the choice of a physician and, therefore, have the right to have a prescription filled wherever they wish."

"Patients have an ethically and legally recognized right to prompt access to the information contained in their individual medical records. Since a prescription is part of the patient's medical record, the patient is entitled to a copy of the physician's prescription for drugs or devices, including eyeglasses and contact lenses."

Full text can be found at the American Medical Association website.

Our Commitment – At 1-800 CONTACTS, we are dedicated to providing you with a simple, fast, and hassle-free way to order your contact lenses. When you buy contact lenses from us you'll find:

20/20 Guarantee – At 1-800 CONTACTS, your satisfaction is guaranteed. If you're not pleased with your order, we'll make it right. We'll even exchange unopened boxes of previously purchased contact lenses if your prescription changes.

The Highest Quality Contact Lenses – We maintain the world's largest inventory of contact lenses – almost 10 million. No one is more likely to have your contact lens brand in stock and ready to ship. You'll get the same contact lenses your eye care professional prescribes, but at discount prices and delivered to your door. We offer all of the major brands like Acuvue, Air Optix, Biofinity, Focus, Freshlook, Proclear, PureVision, and SofLens, as well as specialty toric contact lenses, colored contacts, and bifocal lenses.

You Can order With Confidence – As the world's largest contact lens store®, 1-800 CONTACTS has filled more than 16 million orders for more than 5 million customers. To ensure you get the exact contact lenses you need, we'll verify your prescription with your doctor before shipping your contact lenses right to your door. Plus, our customers get unbeatable savings when they take advantage of our discount prices and exclusive contact lens special offers.

20-20 Guarantee

Every Order Is Backed By Our 20/20 Guarantee

At 1-800 CONTACTS, we know that the last thing you need is something else to worry about. That's why we make getting your contacts easy, and then back up every order with our 20/20 Guarantee. That means that if you are dissatisfied for any reason, we'll make it right.

Each of our customers enjoy:

  • Live customer service support by chat, email, or phone available 24/7 to address your needs.
  • Free exchanges of unopened boxes of previously purchased contact lenses if your prescription changes.
  • Free replacement of torn contact lenses.

Learn more

View all Contact Lens Brands >