The Fairness to Contact Lens Consumers Act was signed by President Bush on
December 6th, 2003 with an effective date of February 4th, 2004. It was written
to protect you from the conflict of interest where eye doctors both prescribe
and sell lenses. Here are your new rights under this law:
Right to Your Prescription
You have a right to your prescription automatically and unconditionally. Once
your contact lens fitting is done, your eye doctor must give you a copy of your
prescription -- whether you ask for it or not - and without an extra fee or the
need to sign a waiver or form.
You Don't Have to Buy Your Initial Box of Lenses from Your Doctor
When your eye doctor prescribes new lenses, he or she will generally have you
wear a trial pair to test their fit. Once the doctor determines the fitting is
complete the federal law requires that you receive your prescription
immediately. You are then free to buy your initial boxes of
lenses, as well as your replacement lenses, from any vendor you choose whether
that be your doctor, or 1-800 CONTACTS.
Right to Have Your Prescription Verified
Whenever you want to buy your lenses from a retailer such as 1-800 CONTACTS,
your doctor must cooperate. If your eye doctor does not respond to our request
for verification within eight business hours, the prescription is considered
verified, and you will receive your lenses.
Protection Against Expensive "Private Label" Lenses
You may have been prescribed private label, or store brand, lenses available
only through your eye doctor's office. Under the new law, we can provide you
with identical lenses made by the same manufacturer, regardless of the brand
name on your prescription.
Protection Against Unreasonably Short Prescription Lengths
The law requires that your prescription be valid for at least one year. An eye
doctor may only write a prescription for less than one year if justified by
your medical health.
Under this new law, your ability to order lenses from 1-800 CONTACTS and other
retailers will be simpler, easier and even more consumer friendly. Also, please
keep in mind that no retailer, whether it is 1-800 CONTACTS or any other
vendor, will be able to legally sell you contact lenses if your prescription is
invalid or expired.
Read the Law