Please sign in to your account, make sure you're in the "My Account" section of the website, and click the “Order Status & History” tab to print an invoice from a previous order or check the status of a current order.

If you forgot your email address, visit the Sign In page, then click the “Find My Account” button or link. You will need the following information: first and last name, billing zip code and either your customer number (which can be found on an old invoice or packing slip) OR the last four digits of a previously used credit card. If you forgot your password, visit the Forgot Your Password page and enter the email address associated with your 1-800 CONTACTS account. We’ll send you an email with a temporary password you can use to sign in. Once you sign in to the website with your temporary password you will be asked to update your password. Your new password will be used to sign in to 1800CONTACTS.com.

First, bookmark 1800CONTACTS.com so you can find the website easily next time you want to order. When arriving at 1800CONTACTS.com, click My Account and sign in with the email address and password you used for your last order.

If you can't find your account, go to the Sign In page then click the Find My Account link. The Find My Account page will prompt you to enter information about yourself that will link you to your account. You will need the following information: first and last name, billing zip and either your customer number (which can be found on an old invoice or packing slip) OR the last 4 digits of a previously used credit card.If you have tried using the Find My Account page and still can't find your account, please call 1-800 CONTACTS (1-800-266-8228) for assistance or click here to receive a phone call from a customer service representative.

Go to the Sign In page, then click the "My email address changed" link. You will be asked to find your account before changing your email address. The next page will allow you to change your email address and password. When you find your account you’ll be asked to create a new email address and password. You’ll use this email address and password for your next purchase.

If you're already Signed In to a current account, click "My Account" at the top right hand portion of the page. When you get to the My Account page, click the "Sign In & Password" link to change the email address or password associated with your account. Remember this information for the next time you visit 1800CONTACTS.com.

For your security, we’ll remove the credit card information from your account if you change your email address. We’ll also send you an email confirming your change.

If you haven’t ordered from us before, go to the “Home” page (you can do this by clicking on our logo or the "Home" link at the top of the page) and click the My Account button. Click the “New Customer" radio button. The Create a New Account Page will ask you to enter and confirm an email address and password for your account. Remember the email address and password you use to create your account. This will be your Sign In information when you come back to the website for future orders. For your convenience, we store your information to quickly re-order your contact lenses.

If you’ve ordered from us before, but never from our website, go to the Sign In page, then click the “Find my Account” link. This page will help you find your existing account and lead you through the online order process.

If you've ordered from the website in the past and don't remember your password or want to set up a new password, go to the Sign In page, then click the "Forgot Your Password?" link and enter the email address associated with your 1-800 CONTACTS account. We'll send you an email with a temporary password you can use to sign in. Once you sign in with your temporary password, you will be asked to update your password. The new password you create will be used to sign in to 1800CONTACTS.com for your next purchase.

If you can’t find the email we sent to you with your temporary password, check to see if it’s in the junk, spam or bulk mail folder in your email account. To ensure our emails will always make it to your inbox, please add 1800CONTACTS.com to your “Safe Senders” or “Trusted Sites” list. Also, if you have a Hotmail email address, it might take a little longer to receive your temporary password email.

Yes. We require a valid prescription for every order. If you don’t have a copy of your prescription, you can still order contact lenses from us. You’ll be able to select your eye doctor from our expansive database. All you will need is your eye doctor’s name (or clinic name) and city/state.

After you submit your order we will act on your behalf to quickly verify or obtain your prescription information. We are required by law to verify your prescription with your doctor. This helps to ensure that we provide you with the correct contact lenses in your order. If you would like your order to ship immediately, you can fax your prescription to 1-800-875-9851 or email it to sorders@1800contacts.com (please include your customer number). Also, your eye doctor can simply fax us your prescription information. If your eye doctor refuses to give you your contact lens prescription, please visit our What You Need to Know page.

Under a new federal law your prescription is good for a minimum of one year and, depending on the state you live in, some prescriptions are good for two years. Most importantly, this one year time period is from the date your eye doctor gives you a copy of your prescription - not from the date of your eye exam. We are advocates of proper eye health and we encourage our customers to receive regular eye care. If your prescription is expiring or has already expired, a customer service agent will remind you to visit your eye doctor for an eye exam and to receive an updated or new contact lens prescription. For more information about this topic visit our What You Need to Know page.

Gas permeable lenses are available through our call center only. We don't sell gas permeable lenses on our website. Please call 1-800 CONTACTS (1-800-266-8228) to order this lens or Click here to receive an immediate phone call.

If you can't find your contacts on our website, it may mean that we only sell them in our call center. Please call 1-800 CONTACTS (1-800-266-8228) or click here to receive an immediate phone call about about your contact lenses.

Lenses we don't sell on the website or in the call center include Biomedics 1-Day and 2 Clear.

To find the correct information for your contact lens order, look for one of your contact lens boxes. Your contact lens boxes will have a brand name and your prescription information. If you don't know how to read your contact lens prescription, click here. Please see the example below to find your prescription on your contact lens box:
Contact lens prescriptions vary based on the type of lens you wear (bifocal, toric, disposable contacts, etc.).

Once you have received an initial eye exam and a fitting for contact lenses, your replacement lenses will have the same measurements as your current prescription. It’s only necessary to refit your contacts with a new prescription if your prescription changed or if your prescription is expired.

It may take up to 24 hours to process your order. We’ll verify your contact lens prescription with your eye doctor as soon as possible. If you would like your order to ship immediately, you can fax your prescription to 1-800-875-9851 or email it to sorders@1800contacts.com. Please put your customer number on the contact lens prescription before faxing or emailing it in.

If we don’t have a valid contact lens prescription on file for the wearer of the lenses you ordered, we’re required by law to contact your eye doctor within eight business hours following your purchase to make sure you have a valid contact lens prescription. If you would like your order to ship immediately, you can fax your prescription to 1-800-875-9851 or email it to sorders@1800contacts.com. Please put your customer number on the contact lens prescription before faxing or emailing it in. For more information on eye doctors and prescriptions, please visit our What You Need to Know page.

1-800 CONTACTS is accepted by most major insurance companies, such as Cole Managed Vision, Davis Vision, EyeMed, Spectera, VSP, and many others as an out-of-network provider. So, if you have an out-of-network benefit for contact lenses, you simply purchase your contacts through 1-800 CONTACTS and submit the itemized invoice that we send you with your order for reimbursement from your insurance company.

If you have any questions, please click here to call, or call us at 1-800-266-8228 and a customer service representative will assist you.

On average, you save from 20% to 50% on your replacement lens order depending on the brand of contact lens you wear.

Ordering a year’s supply of contact lenses is not only more convenient, but also more economical. Most 1-800 CONTACTS rebates are available to you when you purchase a year’s supply of contacts, giving you even bigger savings. Our rebate discounts have eliminated as much as $85 off your final contact lens price.

No. We don’t charge membership fees and never will. Instead, our formula for success combines tremendous selection, reasonable and affordable pricing and great customer service. As a result, more than 75% of those who order from us return when it is time to re-order their contact lenses.

First, bookmark 1800CONTACTS.com so you can find the website easily next time you want to order. Then, click here and we’ll teach you how to order a product. We offer a simple, convenient way to purchase your contact lenses. You can order online or by phone, fax or mail.

After you complete your order a customer service representative will take your prescription information and attempt to verify its accuracy with your eye doctor. Once the prescription information is verified, we will fill the order and the contact lenses will be shipped directly to your door. Because we maintain the largest inventory of contacts on the planet (almost 10 million contact lenses), 90% of orders are shipped within 24 hours.

Verify the spelling of your eye doctor’s last name, the clinic name and the city. If you continue having trouble finding your eye doctor, call 1-800 CONTACTS (1-800-266-8228) and a customer service representative will assist you. If you would like a customer service representative to call you, click here.

On the cart page there is an order code box located right above the total price of your order. Enter the promotion code in the box then click “Update Cart” to see the discount applied to your order total.

In addition to the convenience of being able to place an order 24 hours a day, seven days a week, customers who order their lenses through our website www.1800contacts.com also receive free shipping on orders over $50.

1-800 CONTACTS is the Internet's largest contact lens store. In addition to the thousands of orders we fill every day in our main call center, we also fill over 2,000 Internet orders daily. Our website is a focus of our business and Internet orders receive the same priority as every other order. All orders placed through the 1-800 CONTACTS website automatically receive free standard shipping on orders over $50 (a $5.95 value)

Web orders are also verified with an email confirmation that includes a custom link. You can use that custom link to track the status of your order online. In addition, our integrated database facilitates a simple re-order process online, even for customers who place their initial order by telephone. If you are visiting 1800CONTACTS.com for the first time, click here for easy instructions on how to order.

The U.S. Virgin Islands, Puerto Rico, Canada and the U.K are considered international areas. International or APO/FPO addresses require a specific shipping address format on the "Shipping and Payment Page". For APO/FPO orders, select United States in the country field and then AE, AA or AP in the State field. For city information, enter APO, FPO or the city/base name. If you’re still having trouble, please call 1-800-266-8228 or click here to receive an immediate phone call from a customer service representative.

These orders can’t be filled on the website since orders shipped within the 50 United States require your current eye doctor's contact information and a copy of your contact lens prescription. First, fax a copy of your prescription to 1-800-875-9851. Then, call 1-800 CONTACTS (1-800-266-8228) to order or click here to receive an immediate phone call from a customer service representative.

We will honor international prescriptions for two years from the exam or issue date regardless of state rules regarding the shipping destination. If there is no date on a prescription, we’ll honor that prescription for two years after the date we received it regardless of the state rules related to shipping destination. If you have any questions, please call 1-800 CONTACTS (1-800-266-8228) for assistance.

International orders may experience additional shipping delays. You may be subject to import duties and taxes, which are charged once a shipment reaches your country. Additional charges for customs clearance must be paid by you; we have no control over these charges and can’t predict the amount. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, you must comply with all laws and regulations of the country in which you’re receiving the goods. Manufacturer restrictions prevent us from shipping certain products to some geographic locations.

Orders shipping to Japan will only be allowed a two-box quantity or a two month supply. O2 Optix orders will not be shipped outside North America (with the exception of APO/FPO shipping addresses). Additionally, we can’t ship to Mexico or Spain.

Rebate offers are valid for U.S. residents only.

Yes, you receive the exact same contact lenses as you would from your eye doctor, including all of the major brands like Acuvue®, Soflens®, O2 Optix®, Optima®, PureVision®, Focus® and Biomedics® as well as hard-to-find specialty lenses such as toric, colored, bifocal, multifocal and disposable contact lenses.

AquaSoft® is a premium cleaning solution that offers the following benefits for eye care:

• Cleans, rinses, stores and disinfects.
• Removes irritating daily protein buildup and deposits.
• Eliminates cleaning hassle with its "no-rub" formula.

We make it simple!  We are committed to making your purchase from us as convenient as possible. You can purchase products from us using your Flexible Spending Account (FSA) fund—just use your FSA card as you regularly would any other credit card. If you need help with your FSA, please call 1-800 CONTACTS (1-800-266-8228) or click here to receive an immediate phone call from a customer service representative.

If you’re having problems navigating our website, call 1-800 CONTACTS (1-800-266-8228) or click here to receive an immediate phone call from a customer service representative.

It's pretty simple—high volume, low overhead and a single-minded focus on contact lenses.

High Volume:

The average eye doctor's retail store usually sees only a few contact lens wearers every day. The typical store usually has to save up orders for a few days or even a couple of weeks in order to get any quantity discounts from distributors or manufacturers.

We deliver approximately two tons of contact lenses every day (about 150,000 contact lenses). We don’t wait around to order your contacts; we already have them in stock. In fact, we stock almost 10 million contact lenses and by purchasing lenses in such large quantities, we are able to pass the savings on to you.

Low overhead:

It would take more than 2,500 retail optical locations to sell as many contacts as we do. Rent is not cheap and someone has to pay for it. Until now, that someone was you.

Single-minded focus:

We are a contact lens company. We don’t sell eyeglasses or membership clubs. We are focused on having the highest possible percentage of contact lenses in stock at the time an order is received. Our goal is to provide you with the fastest, easiest and most convenient way to replace contacts - by phone, mail, fax or the Internet.

We fill on average over 5,000 orders - or approximately 150,000 lenses - every day and ship 90% of all orders within 24 hours.

We employ more than 250 local call center representatives who receive extensive training in ocular health, contact lenses and customer service. About 90% of calls to our call center are answered within 10 seconds and another 90% of contact lens orders are filled within 24 hours.

Direct delivery to your door, lower prices and faster service. Plus, we make it simple!

We sell more contact lenses than 2,500 retail optical stores - but we only have one location. With the largest inventory of contacts in the world, we are able to stock most of the parameters that customers order - with very few exceptions. In fact, we have many contact lens parameters in inventory that are only stocked by two companies (1-800 CONTACTS and the manufacturers themselves). We even stock most colors, torics, bifocals and multifocals.

Most contact lenses are not custom made anymore. Daily wear and disposable soft contacts are made by automated equipment in very large quantities on heavily automated production lines. As a medical device, they must be nearly identical every time - no matter where they are sold.

You will receive the exact same contact lenses from us as you have been getting from your eye doctor's store - the only difference is the delivery to your door (and the lower price).

The average customer saves about $20 to $50 per year by ordering from us. However, if you’re already going to a large national optical chain or a really competitive optical store, you may find that you only save $5 to $10 by ordering from us. Don’t forget to include the time you saved by not making another trip to the store.

We will also keep your prescription, address and billing information on file. If you move or if you’re traveling and need more contact lenses, we can have a replacement lens to you as soon as the next day.

We sell more contacts than the next five largest direct competitors combined. There is a reason for this. We keep things simple and we deliver on our promises. We don’t charge membership fees and we don’t use gimmicks to attract new customers.

In addition to our already low prices and free shipping on all web orders over $50, we now offer special quantity discounts and rebates online. Quantity discounts and rebate promotions are shown at the top of the product and checkout pages. Simply adjust your quantity on the checkout page and the discounts/rebates will automatically be applied to your order.

Your order is more likely to be in stock at 1-800 CONTACTS than anywhere else in the world. No other competitor can even come close to our inventory or speed of service.

We offer consistently low prices, free shipping on Internet orders over $50, quantity discounts, rebates and the best possible level of service - whether you’re ordering online or need live assistance on our 800 number.

There are a few questions to ask when considering a direct source for contacts:

Do they offer free shipping on Internet and mail-order contact lens purchases?

We offer free shipping on Internet orders over $50 and include an automated re-order slip on each invoice. All you have to do to re-order through the mail is check the box on the re-order slip and drop it in the mail or just return to our website and click "My Account" from the home page to re-order online.

Do they charge a membership fee?

We never have and never will. Some competitors actually hide the membership fee and notify you only after the order has been placed.

Do they have a large inventory? Are my lenses in-stock? Can they fill my order quickly when I need contacts?

We have the largest contact lens inventory in the world. Some competitors have a very small inventory on hand. Some have none at all.

Can I speak with someone if I have a problem?

We are available by phone 7 days a week, 24 hours a day.

We aren't a web-only company. Some competitors operate out of a basement with little or no inventory and no live help on the phone. We have over 250 trained agents ready to answer any questions and help you with your order (over 90% of calls are answered within 10 seconds). We realize that, while the Internet makes ordering easy and efficient, it is nice to be able to pick up the phone and speak with someone if you need help.

We offer a 100% satisfaction guarantee on all orders. If you order a large supply of lenses and your prescription changes, you may return the unused lenses, as long as they are sealed in their original packaging. Once we verify the new prescription, the lenses are replaced with the new prescription and resent to you. Torn lenses can also be replaced.