Click the + sign to expand the answer to the questions you would like answered.
If you’ve forgotten your password, simply click the Forgot Password link and we’ll email you a link to change your password.
For your security, we’ll remove the credit card information from your account if you change your email address. We’ll also send you an email confirming your change.
To enter the prescription for your left eye, navigate to your brand using the search box or one of the product lists on the left side of the page. When you’ve found your brand and arrived on its product page, uncheck the box next to “Right Eye.” The page will refresh with the right eye grayed out this time. Next, enter the parameters for your left eye according to your prescription or contact lens box and enter your name below the prescription. When you are finished, click Add to Cart. You will arrive on the shopping cart page again, this time with the separate prescriptions for each eye listed. Review the prescriptions to make sure they are correct and then hit “Continue Order” to proceed.
After you submit your order we will act on your behalf to quickly verify or obtain your prescription information. We are required by law to verify your prescription with your doctor. This helps to ensure that we provide you with the correct contact lenses in your order.
Contact lens prescriptions vary based on the type of lens you wear (bifocal, toric, disposable contacts, etc.).
If you don’t have a box, call us at 1-800-266-8228 and we can complete your order process over the phone. One of our agents will be happy to contact your eye doctor and find your prescription for you.
We are advocates of proper eye health and encourage our customers to receive regular eye care. If you have provided us a copy of your prescription, we will notify you when it is expiring. If it has already expired, we’ll call to remind you to visit your eye doctor for an eye exam and to receive an updated or new contact lens prescription.
Order Status and Shipping Questions
First, be sure you sign in to your account. Once you’ve signed in, select the “Order Status and History” tab on the My Account page to view recent orders. The options to print or email your invoice are located at the top of each order summary.
We will honor international prescriptions for two years from the exam or issue date regardless of state rules regarding the shipping destination. If there is no date on a prescription, we’ll honor that prescription for two years after the date we received it regardless of the state rules related to shipping destination. Prescriptions are written differently in every country. In order for us to be able to use your international prescription, there is some information that the doctor needs to specify:
Brand of contact lens
Base Curve (this measurement tells us the size of your eye, generally an 8.x Or 9.x Number)
If you have any questions, please call 1-800 CONTACTS (1-800-266-8228) for assistance.
Orders shipping to Japan will only be allowed a two-box quantity or a two month supply. O2 Optix orders will not be shipped outside North America (with the exception of APO/FPO shipping addresses). Additionally, we can’t ship to Mexico or Spain.
For more information about using your FSA to pay for contacts, click here. If you need help, call us at 1-800-266-8228.
If you have any questions, please call us at 1-800-266-8228 and a customer service representative will assist you.
1-800 CONTACTS’ call center is closed or has limited hours on the following days:
New Years Day—Open 8 a.m. (MST) to midnight
4th of July—Closed
Christmas Eve—Open until 6 p.m. (MST)
New Years Eve—Open until 6 p.m. (MST)
You may still place orders on our website on these days.
To contact us by email, click here. We can also be reached by standard mail at:
51 West Center St
Orem, UT 84057