Good afternoon, I just wanted to send a quick note to let you know how pleased I was with the service I received from each representative that I dealt with in ordering my contacts. Each person was very quick to respond and even the person I spoke to on the phone was very helpful and willing to go out of her way to help me. I had a few frustrations with my doctor’s office in releasing my Rx but had nothing to do with the service I received from 1-800 Contacts. I know in this day and time we seldom hear the good things about our customer service. I work in customer service myself, so I always do my best to take the time to send along positive feedback. Thanks again for all of your help! Sincerely, Kristi
I was a little apprehensive about ordering my eyewear items online but decided to go for it when I found myself running low and my doctor said it would be two weeks before they could have my lenses in. Plus - last time I was in there they had really upset me with their business practices and I just did not want to do business with them again. So, I decided to give you guys and try and I am so glad that I had. You were able to get my lenses to me very quickly and even help me swap some out when I had to go and get my prescription adjusted. I will be using your services again and again, as long as you keep up the awesome customer service, far into the future. I definitely have no problem paying a little more to know that I will be taken care of - and I get that from you guys. But, please don't get me wrong - you're prices were great :0) I just wasn't able t0 use my eye insurance immediately with you - that is all. Keep up the great work!
I'm so happy that you, like many other online vendors, have implemented a chat system to expedite service and improve overall convenience. I want to compliment Shandy, the 1-800 Contacts representative who assisted me tonight. This agent of yours was so helpful, polite, and fast! No downtime sitting here at my desk, impatiently watching the "agent is typing..." indicator to disappear in anticipation of the next message! I signed on tonight to check the status of my lens order and realized that I forgot to change the delivery address from my old home address. I explained to Shandy that I've been waiting, hoping for a quick delivery because nothing feels better than a fresh, brand new pair of lenses and not only did Shandy place an order for me for a replacement of the ones being delivered to the wrong address but the shipping was upgraded so that I wouldn't have to wait longer than I would've with the original order!
I don’t know where to begin. I'M SO HAPPY. It’s been a while since I’ve had to order. I called when I had an eye problem last month and I called in to gather my own info. I called today after procrastinating, AND I’M SO IMPRESSED. You took the time to educate me. I made a bigger purchase than I planned because of the experience I got. The experience I wanted in store. I got a more personal more professional service than with the girl in the store! You make it personal and she called me back and she was just there for me every step of the way. When it came down to all of this she was so helpful and gave me so much information. Everything, just what I need for a great price- good deal! Everything was thorough and I'm so happy. I am sure I will encourage others to use you guys as well!
I love this company. I ordered my contacts with a representative right away. No wait on the phone. They have me text a picture of my prescription straight to them and for free they gave me overnight express shipping for being a returning customer time and time again! I ordered these contacts yesterday and received them today! Talk about 100% customer service and super-fast service in general. Thank you!
I just wanted to brag about Corinne. She was awesome. I like getting great customer service and she really knows how to give that. There was an issue with my order. She explained everything and fixed my order for me. Then on top of that she called me back the next day to follow up. I just love you guys! I have insurance that would cover my lenses but I chose to use your service because you're cheaper and everyone is just so nice! I tell all my friends where to get their contacts!
Hello! I just wanted to take a moment to praise an employee. Paris helped me today via the chat function on your website. I stupidly forgot to update my shipping address. I had moved since my last order. The order was placed a week ago and I was wondering why it hadn't made it to my house yet. Paris was very nice and offered up many solutions. She even expedited shipping without me asking. I really felt like an important customer. She is representing your company well! Thank you for all the help!
I just wanted to tell you how awesome Bethany is. She is so great and has stuck with me through this whole process. I work in customer service too and I think it's important to let someone know when they do a great job. She really did. She kept her word to me and really went above and beyond to take care of me. She is such a cute girl too. I love her fun and bubbly personality! Tell her I said thank you so much!
Good afternoon! I would like to share my experience I had this afternoon with one of your customer care representatives named Courtney. I found myself smiling throughout our conversation because I felt the genuineness coming from the other end of the screen. She displayed such professionalism and kindness in each interaction. She helped me come up with the best purchase methods and took care of my order from beginning to end, including my scripts and even price matching. I was thankful for having that option because after this experience I truly did not want to give my business to another company after the service I was receiving here because of a difference in price. Employees like Courtney are what make businesses successful. I will highly be recommending this company to all of my friends and family. If you have any further questions please let me know. Thank you again! Felicia
Hi Tyler, I received my contacts this morning and can finally see! Being blind is no fun :( I'm sure you know Melissa helped to handle the rush you started, and I truly appreciate the service I got from both of you. I spoke to a supervisor yesterday, (unfortunately I do not remember her name) but I let her know you both made me a forever customer after this experience. I've already used 1-800 Contacts many times in the past, but this situation showed how the "impossible" was made possible by a few people jumping in to do everything they could to remedy an unfortunate mistake. That is something that is virtually unheard of with customer service these days. The supervisor said you both would be recognized and get lunch, I unfortunately only knew your name was Tyler G. I hope this actually does happen for both you and Melissa - you definitely deserve it!
I have been using 1-800 Contacts for myself and kids for many years. I'd say, 8 years back and she would always follow up with me and we became like pen pals! After she left I would ask whenever I called that the representative would call me back and no one has until now- Jon called me back tonight like he said he would! He apologized for calling back later than he said he would but there was no need- he kept his word. He went above his call of duty and I wanted to let his superiors know that he's not just polite and not just doing his job, he didn't have to call me back or spend so much time on the phone with me but he's calling my doctor tomorrow to get my prescription fixed. He's a genuinely sincere person. He was kind and didn't make me feel dumb because since my brain surgery sometimes I don't say things right or need things explained differently. He was genuinely sincere and fun! He has an amazing attitude, personality and heart.
Hello! So, at 7pm on New Year's Eve, I realized that we still had money left in our FSA. There was NO WAY I was going to let those jerks at our insurance company keep our money, so I logged into 1-800 Contacts to spend, spend, spend! Of course, I could not get the transaction to go through, so I logged into your customer service chat and Courtney helped me out with such patience and kindness (Order Number: 0088491651). She was an absolute pleasure to work with and an employee to be proud of. I spent my FSA money, stuck it to the man, and got a great deal on my new lenses! All in all, a great New Year's Eve! I am looking forward to continued patronage of 1-800 Contacts! Thank you again for such fantastic service! Warmly, Brie
I just wanted to give your customer service representative Jessica some special recognition this holiday season. She was very helpful in giving information on a referral to an eye doctor to try to see me at a good rate on short notice tomorrow. I have worked in customer service for many years, and I am often disappointed by the service I get when I call companies I have been a long time customer of, such as yours, and get poor service. I will continue to be a customer and order contacts from you this week after my appointment. Jessica was even helpful enough to give me the holiday hours so I could get my order in as soon as possible without me thinking to ask! I also asked how I could speak with her again, and she said it was not a gaurentee that I would get her, but if I called in the later night, which is best for me, I would likely reach her. Again, I definitely think, as an experienced customer service manager, Jessica should receive special recognition to the fullest extent.
My experience was amazing...really!! My son ran out of contacts and needs them for driving and work...he had NONE!!! I number his boxes so this doesn't happen, but at 23 years old, he used box 3 first, etc....you get the picture. I called your number on a Saturday or Sunday, got a SUPER NICE and very helpful and pleasant young man, faxed the RX and was told they were in stock (YES!!) and my son would have them on Monday with shipping priority waived (yes!!) since we were new customers. The contacts were received that Monday and we are now ONLY buying from 1-800 Contacts! Thanks so much for the super great service in a desperate time!
I was just telling Ashley about what a wonderful experience I have had with your company. I spoke with 3 separate individuals and everyone was so helpful and didn't put me on hold. It really was a hassle free process and one of the people even followed up with me after I couldn't find my card. I just wanted to let you know what great customer service all of them provided today and please make sure they know that I said Thank You!!
Wanted to pass along a huge thank you to Max for his EXCELLENT customer service just now, when I re-ordered my lenses. I'm not very good with gadgets and am still a little uncomfortable with my new smart phone, but he did a great job of talking me through the process of texting my RX to you guys. Sounds like my lenses are already on their way! I appreciate his courtesy, patience and good humor! This technology thing may not be all bad... :)
You have two of the most wonderful employees. First with Jake he helped me so much because I originally didn't have my prescription and he offered to get that all taken care of for me and then offered a follow up call which I got Jennifer and she was the same way so super helpful and prompt with the follow up. I am a very busy person so following up on time was so great for me. So please treat them to something for me because they deserve it.
Wendy - I didn't have time to visit with your supervisor like I would have liked to, but I would like to offer to you what a wonderful job you did in taking care of my son and I's order today. You saved us some $$ and reminded me of why I've been doing business with you over the years. Sure it's the contacts but they can't hold a candle to the service I received today... :) And to Wendy's supervisor. Please extend my gratitude to Wendy through some token of appreciation for her wonderful sales service and totally positive attitude in working through my order issues...She has earned it and then some... :)
I just called and ordered my contacts. Annette took my order and I have to say.... she was the most pleasant customer service agent I've spoken to on the phone in a LONG time. It's amazing to reach a person instanttly on the phone and even more impressive to have such a wonderful conversation and great service. You have a great employee, thanks so very much!!!
I hope it's okay for me to do this, but I just want to say thank you so so much for your wonderful customer service, and thank you for taking the time to talk to my eye doctor. I had issues with him from the get go. He is a nice guy, but he was all over the place and sporadic, so I felt very overwhelmed by him. So thanks once again for providing fast and friendly service and for figuring things out so fast!!! I am truly impressed!!! Thanks again, and keep up the good work!
I am blown away by the exceptional customer service I just received from your representative Tyler. After using the virtual chat to discuss an insurance question, he called me with an additional opportunity to solve my problem. He was extremely polite and nice to talk to. He went above and beyond to assist me as a customer and I am very appreciative! This is a GREAT company and I love ordering my contacts from you all.
Good Afternoon, Today I was attended to by a customer service representative by the name of Cori. I just wanted to take my own time to write this email to note how amazing and effective Cori's customer service was. This was beyond satisfactory. Cori took the time to help me set up an account and apply a discount code that wasn't working prior to that. I am really appreciative of this, and I hope their manager is informed about this great customer service. Very Respectfully, Adrian
To Whom It May Concern: I received from someone whose name is Thomas the most amazing gift of candy and a handwritten note to me, thanking me for responding to a survey. I have always thought 1800 Contacts was the best company I have ever dealt with, but Thomas's gesture was just over the top! I would like to thank him. Is there any way I can get in touch with him? P.S. I plan to post a photo of the candy and his note on Facebook. You guys deserve the great publicity! Sincerely, Irene
Oh my gosh! You have made my day. (((HUGS)))!!!! Yes you do have my permission to run that amount on my card. Just the one box for today, both eyes are the same. I can’t express my gratitude enough, I was almost at my wits end. What wonderful customer service I have experienced today from you Kim! I am also in the customer service field and we often don’t get recognized like we should. I hope you have a wonderful day and a very Merry Christmas!
I have to tell you what a wonderful experience I just had with Heather from your customer service line. I had trouble completing my order online and called on a Sunday night not expecting to get anyone. I was amazed that not only where there people working but a "real live" person answered the phone. I almost didn't think she was real at first:) She was kind and caring and helped me complete my order. Way to go!
I wanted to let you know how Ashlee was extremely helpful, very friendly, and easy to work with!! I had to change things on my account, and Ashlee was very wonderful walking through the process! Phenomenal service provided by Ashlee! I love getting a real person with real advice on the best deals every time I call. Ashlee was very patient. And I couldn't say anything better about your company. I've worked with bigger companies with 800 numbers and you don't get service like she provided! Ashlee is a superstar!!
Kelli went above and beyond helping me today! She answered all my questions, showed me different contacts I might like to try, explained the differences in contacts, called my doctor to update my prescription & ordered me my brand new contacts that I am excited to try! She's amazing at customer service & got me to switch over to 1-800 CONTACTS (I was with the other company for over 10 years)! She definitely is a great representation of your company & it's rare to have such good customer service! Thanks!
On a whim I tried you out off and on for the past couple of years. When I emailed, on a whim, about my left eye lens folding and my right eye having no edges on it I received an email back within 24 hours that you guys will definitely stand by your product. Then, after I called in I got a return call. Basically, I am THRILLED by the customer service I've received. When it turned out my right eye was discontinued, Bethany was right on it, immediately calling my doctor to get a brand change. She followed through, stuck with me and kept me in the loop. It's just really rare. THANK YOU!
Dear Sir/Madam: I just wanted to write you a quick note to tell you how much I appreciate the help of a gentleman in your employ (Josh from Utah). He was smart, courteous, efficient and a great problem solver. I truly appreciate great service. He went above and beyond to make my life easier to complete the order. In this day and age when customer service is often outsourced to the least expensive and least qualified persons available which only frustrates customers into finding better options, I appreciate your investment in good people. I am and will continue to be a customer of 1-800 CONTACTS. Thank you.
Your rep was awesome!!!! I received my lenses several weeks ago from my doctor's office and they gave me the wrong lens for the second time. I was planning a big trip to Italy and needed them quickly. I had planned ahead with plenty of time, and called my doctor's office several times before I finally gave up and contacted your company. I received better attention via text message from your rep than I have ever received at my doctor's office. Your rep saved my vacation! A million thank you's and I will never go anywhere to buy lenses again but with you.
I just wanted to send a quick email to say that you have the best customer service! I just realized that four of the contacts in my shipment from July were damaged due to a small hole in each pack (manufacturer error). I called and spoke with a lady who had me taken care of in under five minutes! A new order of lenses are on their way - free of charge. I greatly appreciate the kind, fast and efficient customer service.
I wanted to say that I was having an awful day and Tanner turned it into AWESOME. All I was calling for was to get some replacements. All day I've been dealing with personal matters - feeling rushed and disregarded and he was calm, patient and considerate. It was the first time I smiled all day! He completely changed my day!
Last week I called in for the first time just to get info about your services. I didn’t realize that my ECP was in the process of closing down to retire, he has another office kind of far away from me but he’s closing. When I called first they were so nice and they told me how to send the Rx over. I couldn’t get through over the phone, because they were closing. So I called back and Brenda tried to get through to the ECP also. When we finally found out that all the files were moved to a different location, Brenda had just continued to call to get ahold of that Rx. Well, the Rx was finally faxed over and we’ve got it figured out. But in the meantime I have called ALL my family members about how wonderful your company is. If I had someone like Brenda working with me I would just be thrilled! I truly just feel like I know her know and we are friends!
Tonight, I experienced the perfect experience with a customer representative - so perfect, I had to write and share. Annette Jensen took my order to re-order contacts for my daughter Maegan who waited until the last minute to let me know she is basically our of contacts and has a big weekend planned. Ms. Jensen was professional, courteous, compassionate and the entire experience was above my expectations. She was so personable yet professional. Ms. Jensen made my day! Sincerely, A VERY SATISFIED CUSTOMER
Just wanted to say thank you for the great service!!! I didn't realize my prescription was out of date when I placed my order and a representative called me to tell me. She said to make the appointment and she would call me and follow up. I hadn't gotten in at the time she called back but I called right after my appointment. I got free overnight delivery and the representative even saved me more money than what I usually pay. So excited to get my contacts delivered so quickly and to save money!! Thanks so much!!!
Jennifer was fantastic. I literally put her through the ringer! I own my own business, I watch every dime, and every time I threw something at her I expected a sigh or for her to give me attitude but she was up beat and just took it all in stride! At one point I got annoyed with myself but Jennifer never did! Super sweetheart she was a pleasure!!
I literally want to break out in tears for the phenomenal service Melissa gave. She never let it seem like she was in a hurry, she waited for me to figure out insurance. BEST CUSTOMER SERVICE I'VE EVER HAD. Took my breath away - this was a WOW call for sure. I definitely need to tell you how amazing Melissa was. She went beyond what she should've done, called my insurance, got me the best price. I'm taken away by the service. Please let her know how much I appreciate her!
At the end of August my daughter was getting her lenses and she had a problem and one of your reps was following up with me. When she followed up with me we were in the hospital with my daughter who had broken her jaw. A few weeks later I got a mug and a handwritten note just checking in on us and it really floored me. It came the day before my daughter's birthday and it was truly a "WOW" moment. You've got a customer for LIFE!
I wanted to explain to you how wonderfully John handled a bad situation. He made me feel good about it instead of badly (which he could have done). I’m a single mom and it was a big purchase for me but my daughter said that she had already ran out. So John explained to me what he could do and he offered to follow up with me as well. He went through the account and matched what was sent. He at no time made me feel like my business wasn’t valued or that I was being inconvenient. He treated me like an honest person and he just handled things so well considering the amount of money and the time we spent. I just feel so valued and he made me feel just great! With three kids in contacts, you’ll be having a customer for life!!
Melissa re-contacted me after working with me previously. I love that she followed through. I hardly ever leave good comments for people because good customer service is so hard to find. She made an experience that could have gone sour really fast exceptional. You have an excellent agent. She made me feel like she really cared about me and the outcome of everything. So thank you!
I recently went on vacation and forgot my contacts. One of your service agents was extremely helpful in making sure that I could secure contacts during vacation. The entire team worked with a local retailer to make sure they had my prescription. In this case, 1-800 CONTACTS did not make any sales. However, the experience made me a life long supporter of 1-800 CONTACTS. I plan to continue using them in the future as a result of how effective the sales representatives are on the phone.
1-800 CONTACTS really has top notch, pleasant, helpful customer service reps. I used to oversee a call center and you guys are way better than mine. I don't know if you give your agents happy gas or what but you guys are just wonderful people. You can't make up a bubbly personality. Corrine and Cade were amazing.
I work for a property insurance company that would like to change its culture to be more customer-centric. I work on the team to advance that work. Part of what we do when we advocate for customer focused work is to share personal stories about when we have been delighted with customer service from someplace that has made us loyal customer advocates. My story is ALWAYS about 1-800 CONTACTS - my peers laugh because they know you are always who I talk about and I think your service is the pinnacle of what a customer-centric business acts like. Your service tonight and the processes you have in place to make doing business easy are a perfect example, yet again.
I never take the time to write to a company about the customer service person I dealt with, but I wanted to make sure I singled out DEREK FROM CHAT. I was in a frazzled state with a 'contact emergency' when I initiated the chat and I had a customer service experience that almost never happens anymore. He just took care of it, very quickly, very helpfully, and was exceedingly friendly the entire time. Just a great experience.
I spoke with Jessica a couple of weeks ago. I had eye surgery a while back and Jessica really helped me out. All the agents at your office are so nice and everything, but I came home the other night and I grabbed my mail and saw a little card. I opened up the card and it was a nice, sweet note from Jessica. It was so uplifting and it really made my night and it helped me out so much.
Once again, 1-800 CONTACTS does an AMAZING job of working with customers. I ordered a crazy color lens (absolutely my fault!!) and AGAIN I spoke with a delightful, happy to help, cheerful, funny, personable rep who went out of his way to fix it. By far, the hardest-working-toward-customer service company around. Thank you for making things easy, every call, every time, without fail. Outstanding!
When I spoke with Anakin a couple hours ago I was telling him how floored and wowed I am with everyone who answers. You guys do it right! Everyone is on the same page, the service is excellent each time. Anakin did exceptional in helping me and was so patient because my order took a while. He was so helpful, willing to look up all the pricing with me, and even called me back. I wanted to take the time to say thank you!
I just want to let you know that Tiffany was wonderful! I love that she followed up like she said she would and continued to follow up with us. I’ve dealt/talked with many of your reps and I’ve never had a bad experience there at your company. She was just fantastic! She literally is going to check up on me, even on her day off. You don’t get a lot of customer reps who are as sincere and wonderful as she is. Thanks again!
I know so many people call and complain about the negative. It’s rarer to give out compliments. I really have to comment on Kylie. I don’t know how long she’s been there or if she’s just always this cheerful. Whatever it is, if any company had a million Kylie’s they’d be a perfect company. There was a mishap with my contacts order, and Kylie didn’t have to do what she did, but she got in touch with me based on my schedule today. She called me back when she said she would and followed through. It’s rare to get someone in customer service that just makes your day! She is just absolutely fantastic! She was the best customer service rep that I’ve ever had the pleasure to work with.