If you’ve forgotten your email or password, head to the Sign In page. Under the heading “Help with Sign In,” several options are available to retrieve your information.

To receive a temporary password, simply click the Forgot Password link and we’ll rush you a temporary. Once you’ve logged in, you’ll be asked to create a new password.

If you don’t remember the email associated with your account, use the Find My Account link under the “Help with Sign In” heading—keep in mind that once you’ve located your account you will need to create a new password. To locate your account, you will need to enter your first name, last name, and your zip code. For security purposes, you also need either your customer number or the last four digits of the credit card associated with your account. With these four pieces of information entered, click the Search button.

After you sign in, head to the My Account page by clicking on the link in the top right-hand corner of the page. Click on the “Sign In & Password” tab, and you will be given the option to change both your email and password.

You can still access your existing account by using the My Email Has Changed page. Click Sign In at the top of the page and select My Email Has Changed under the “Help with Sign In” heading. You’ll need to know the first and last name of the patient on the account and the zip code used. You will also need to know either the customer number or the last four digits of a credit card associated with the account. Once you have found your account, you can enter a new email and password. You’ll use this email and password with your account from now on.

For your security, we’ll remove the credit card information from your account if you change your email address. We’ll also send you an email confirming your change.

If you can’t find the email we sent to you with your temporary password, check to see if it’s in your junk, spam, or bulk mail folder. To ensure future emails will always make it to your inbox, please add 1800CONTACTS.com to your “Safe Senders” or “Trusted Sites” list.

Ordering with 1-800 CONTACTS is simple! Our New Customer Guide will quickly teach you how to order a product. If you’re still having trouble, you can click here for a call to help you through the process.

In your cart there is an order code box located above the total price of your order. Enter the coupon or promo code in the box and click the Update Cart button to see the discount applied to your total.

Yes. We require a valid prescription for every order. If you don’t have a copy of your prescription, you can still order contact lenses from us. You’ll be able to select your eye doctor from our expansive database. All you will need is your eye doctor’s name (or clinic name), city, and state.

After you submit your order we will act on your behalf to quickly verify or obtain your prescription information. We are required by law to verify your prescription with your doctor. This helps to ensure that we provide you with the correct contact lenses in your order.

To find the correct information for your contact lens order, just look on one of your contact lens boxes. Your contact lens box will have a brand name and your prescription information. Please see the example below to find your prescription on your contact lens box:

Contact lens prescriptions vary based on the type of lens you wear (bifocal, toric, disposable contacts, etc.).

If you don’t have a box, click here for a phone call and we can complete your order process over the phone. One of our agents will be happy to contact your eye doctor and find your prescription for you.

Under a new federal law your prescription is good for a minimum of one year and, depending on the state in which your eye care provider is located, some prescriptions are good for two years. Most importantly, this one year time period is from the date your eye doctor issues your prescription—not from the date of your eye exam.

We are advocates of proper eye health and encourage our customers to receive regular eye care. If you have provided us a copy of your prescription, we will notify you when it is expiring. If it has already expired, we’ll call to remind you to visit your eye doctor for an eye exam and to receive an updated or new contact lens prescription. We can even help arrange for an eye exam for you with a local doctor. Click here for a phone call from an associate to help schedule an exam.

First, be sure to sign in! You can easily check the status of your current order or a past order by clicking on the “Order Status & History” tab on the My Account page. A list of all orders will be displayed, and you can view each one by clicking on the Details button.

You may print or email an invoice from an order at any time.

First, be sure you sign in to your account. Once you’ve signed in, select the “Order Status and History” tab to view a list of your orders. Click on the Details button next to the order you wish to select. From here, you may print or email your invoice.

It may take up to 48 hours to process your order. We’ll verify your contact lens prescription with your eye doctor as soon as possible. If you would like your order to ship immediately, you can fax your prescription to 1-800-875-9851 or email it to rx@1800contacts.com. Please put your customer number on the contact lens prescription before faxing or emailing it.

We offer a 100% satisfaction guarantee on all orders. If your prescription changes, we’ll even let you return the unused lenses, as long as they are sealed in their original packaging. Once we verify your new prescription, your lenses will be replaced and sent to you. We are also happy to replace torn lenses.

These orders can’t be filled on the website since orders shipped within the 50 United States require your current eye doctor's contact information and a copy of your contact lens prescription. First, fax a copy of your prescription to 1-800-875-9851. Then, call 1-800 CONTACTS (1-800-266-8228) to order or click here to receive an immediate phone call from a customer service representative.

We will honor international prescriptions for two years from the exam or issue date regardless of state rules regarding the shipping destination. If there is no date on a prescription, we’ll honor that prescription for two years after the date we received it regardless of the state rules related to shipping destination. If you have any questions, please call 1-800 CONTACTS (1-800-266-8228) for assistance.

International orders may experience additional shipping delays. You may be subject to import duties and taxes, which are charged once a shipment reaches your country. Additional charges for customs clearance must be paid by you; we have no control over these charges and can’t predict the amount. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, you must comply with all laws and regulations of the country in which you’re receiving the goods. Manufacturer restrictions prevent us from shipping certain products to some geographic locations.

Orders shipping to Japan will only be allowed a two-box quantity or a two month supply. O2 Optix orders will not be shipped outside North America (with the exception of APO/FPO shipping addresses). Additionally, we can’t ship to Mexico or Spain.

Absolutely. When you reach the “Review & Submit” page, just use your FSA card as you would any other credit card. If you don’t have an FSA card, you can purchase products using a regular credit card and submit the invoice for reimbursement.

For more information about using your FSA to pay for contacts, click here. If you need help, click here for an immediate phone call.

1-800 CONTACTS is accepted by most major insurance companies, such as Cole Managed Vision, Davis Vision, EyeMed, Spectera, VSP, and many others as an out-of-network provider. So, if you have an out-of-network benefit for contact lenses, you simply purchase your contacts through 1-800 CONTACTS and submit the itemized invoice that we send you with your order for reimbursement from your insurance company.

If you have any questions, please click here for an immediate phone call, or call us at 1-800-266-8228 and a customer service representative will assist you.

Yes, you receive the exact same contact lenses as you would from your eye doctor, including all of the major brands like Acuvue®, Soflens®, O2 Optix®, Optima®, PureVision®, Focus® and Biomedics® as well as hard-to-find specialty lenses such as toric, colored, bifocal, multifocal and disposable contact lenses.

1-800 CONTACTS is pleased to offer premium AquaSoft® cleaning solution. AquaSoft solution removes protein build-up and kills harmful germs. It is used for cleaning, rinsing, disinfecting, protein removal, and storing all soft lenses (disposable, conventional, vial, tinted, opaque, etc.).

Gas permeable lenses are available through our call center only. Please call 1-800 CONTACTS (1-800-266-8228) to order this lens or click here to receive an immediate phone call.

If you can't find your contacts on our website, it may mean that we only sell them in our call center. Please call 1-800 CONTACTS (1-800-266-8228) or click here to receive an immediate phone call about your contact lenses.

With only a few exceptions, our call center agents are available by phone at 1-800-266-8228 24 hours a day, 7 days a week. Live chat agents are available to answer website questions from 6 a.m. to 9 p.m. (MST) on weekdays, and from 8 a.m. until 7 p.m. (MST) on weekends. For your convenience, phone agents are always just a click away.

1-800 CONTACTS’ call center is closed or has limited hours on the following days:

New Years Day—Open 8 a.m. (MST) to midnight
Easter—Closed
4th of July—Closed
Thanksgiving Day—Closed
Christmas Eve—Open until 6 p.m. (MST)
Christmas Day—Closed
New Years Eve—Open until 6 p.m. (MST)

You may still place orders on our website on these days.

To contact us by email, click here. We can also be reached by standard mail at:

1-800 CONTACTS
51 West Center St
Orem, UT 84057

The alliance combines Walmart savings and the high-quality care of independent eye doctors located in nearly 3,000 Walmart Stores and Sam’s Clubs with 1-800 CONTACTS’ convenience and customer support to help you save money and live better, healthier lives. We are working to integrate store, web, and phone service so you can order when you want, how you want and have your lenses delivered quickly to wherever you want. We estimate the customer savings from this alliance could reach $400 million over the next three years.

Yes, for the most part. There are a few Walmart Vision Centers that are not participating in the alliance with 1-800 CONTACTS that might have different prices.

Yes, any order placed after April 15, 2009 at a Walmart Vision Center should be viewable at 1800CONTACTS.com. Just click find my account on the 1800CONTACTS.com login page and you will be able to view your Walmart prescriptions and check your order status/history by filling in your name, zip code, and customer number. Your customer number is displayed on the invoice you received with your contact lenses. If you have trouble, please call 1-800 CONTACTS or click here for a call from a customer service representative.

We are working to create the ability for you to ship your online or phone order to a store. We anticipate this option will be available early 2010.

Currently, no. Walmart refill numbers do not pull up your account on our website or in the call center. If you can’t find your account, set up a new account online or call our call center and we’ll set up a new account for you. If you don’t have a copy of your written prescription, your prescription information is on your contact lens boxes. We will verify the prescription with your doctor to ensure that it is valid.

No, prescription eyeglasses are only available for purchase at a Walmart Vision Center location. If you need to schedule an eye exam for glasses or contacts, click here and we will help you set up an appointment. If you are looking for sunglasses, you can find them on Walmart.com by typing “sunglasses” in the search box provided.

Yes, Walmart Vision Center locations that sold contact lenses prior to the 1-800 CONTACTS alliance are still selling contact lenses. If you would like to order contact lenses over the phone, please call 1-800 CONTACTS, not the individual Walmart store.

Click here to set up an eye exam.

You cannot use Walmart gift cards or Walmart associate discounts on our website at this time. You can use them for contact lens orders in store at Walmart Vision Centers.

To ensure your privacy, we will not be transferring information from Walmart.com to 1-800 CONTACTS. This means you will need to create a new account at 1-800 CONTACTS.

Walmart.com Reorder Reminders will be turned off. You can sign up to receive reminders from 1-800 CONTACTS when you create your account.

Currently, no.

No, however, your order history will continue to be available on Walmart.com.