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O2 Optix
Important Consumer Information
Update on Spherical O2OPTIX™ Product Availability: CIBA Vision is currently experiencing product availability issues with O2OPTIX™ (lotrafilcon B) contact lenses and many parameters of the product are on backorder. Due to the limited inventory available, we are no longer accepting online orders for this lens. To check availability for your prescription, please call us at 1-800-266-8228 or click here to receive an immediate phone call. We truly apologize for the inconvenience.

Generally, we anticipate O2OPTIX product availability constraints and backorders into the second quarter, with increasing improvements through mid-year. This situation is due to a number of different factors including manufacturing capacity issues and a recent limited voluntary, trade-level recall from eye care professional, distributor and retailer inventories. If you have any questions about your lenses, we urge you to contact your eye care professional.

Please know that resolving supply issues is the top priority and CIBA Vision has already taken significant measures to build more capacity and a stronger manufacturing and quality infrastructure.

In the interim, please call us at 1-800-266-8228 about special offers on other CIBA Vision products such as NIGHT & DAY® or Focus® DAILIES® that may be right for you. Only your eye care professional will know for sure which lens is right for you.

For a list of Frequently Asked Questions (FAQ) regarding this situation, click here.
If you have any additional questions or would like more information, please contact CIBA at:

Patient Relations - 1-800-875-3001
(Monday through Friday, 9:00 am - 5:30 pm EST)

Once again, we sincerely apologize for the inconvenience this has caused you and are working as fast as we can to remedy the situation.
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