Our Return Policy

Contact lenses are just the product we deliver. What we really sell is service.

We offer a 100% satisfaction guarantee on all orders. If your prescription changes, we'll even let you return the unused lenses, as long as they are sealed in their original packaging. Once we verify your new prescription, your lenses will be replaced and sent to you. We are also happy to replace torn lenses.

Our 20/20 Guarantee

20-20 Guarantee

At 1-800 CONTACTS, we know that the last thing you need is something else to worry about. That's why we make getting your contacts easy, and then back up every order with our 100% Satisfaction Guarantee. That means that if you are dissatisfied for any reason, we'll make it right.

Each of our customers enjoy:

  • Live customer service support by chat, email, or phone available 24/7 to address your needs.
  • Free exchanges of unopened boxes of previously purchased contact lenses if your prescription changes.
  • Free replacement of torn contact lenses.
  • Hassle-free returns--even if you just change your mind.
  • Free return shipping.
  • If you're not satisfied we'll make it right, no matter the issue.
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