Customer Resources

Customer Resources
Common Questions (FAQ)

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Account Questions

How do I sign in if I can’t remember my password?

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How do I sign in if I can’t remember my email?

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How do I change the email or password on my account?

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Can I still sign in to my account if I’ve forgotten my password and no longer have access to my old email address?

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Why didn’t I get a forgot password email?

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Placing orders

How do I place an order?

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How do I order if I wear a different brand in each eye?

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How do I use an order code?

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Prescription questions

Do I need a prescription to place an order?

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How do I order if I don’t have a copy of my prescription?

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How do I know if my prescription is still valid?

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Want to send us a copy of your prescription and get your order faster?

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Order Status and Shipping Questions

How do I check the status of my order?

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How do I print an invoice?

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How long does it take for my order to ship?

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What shipping options and rates are available?

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What is 1-800 CONTACTS' return policy?

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International Orders

What if my eye doctor is outside the United States?

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What do I need to know if I am shipping to an international address?

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Payment Questions

Can I use my FSA (flexible spending account) to pay for my order?

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Does 1-800 CONTACTS accept vision insurance?

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Product Questions

Does 1-800 CONTACTS sell name brand contact lenses?

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How do I order gas permeable contacts on the website?

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What if I can’t find my contact lenses on the website?

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Company Information

About us

Hours of Operation and Contact Information

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Notice of Privacy Practices

Privacy policy

Terms of service