Our best-price guarantee
How it works, why it’s awesome, and how to make the most of it.
Part of giving you the best contact lens buying experience includes our best-price guarantee.
Naturally, there are a few guidelines we follow when beating a price for you. Here they are in resplendent glory.
U.S.-based competitor
The lower price has to come from a company based the in the United States. This is because we only sell products that adhere to FDA regulations, whereas companies from other countries don’t. Plus, dealing with currency conversions can be messy and confusing.
Publicly available to anyone
Sorry, we won’t beat the "special deal" you can get from your cousin who knows a guy. The offer we’re beating has to be verifiable and available to everyone.
Can’t be combined with insurance
If you have vision insurance, we’ll happily compare your vision benefit with the price you want to match and then apply whichever is best for you.
We’ll match rebates
If someone else is offering a rebate we’ll beat the rebate amount. But we don’t beat the price and give you a rebate on top of that.
Remember their hidden fees
We don’t have hidden fees, but unfortunately other companies do. When beating a price, we beat their total price (which includes their shipping, handling, and any other hidden fees). Keep in mind it’s likely that price is higher than the price they show on their ads.
A note on pricing in search ads.
When we verify prices online for our best-price guarantee, we always visit a competitor’s site using a browser’s incognito mode and do a cart-to-cart total price comparison (including all fees (other than taxes) that are added to the final checkout price). If their price is still lower, we’ll happily beat it.