Returns &
exchanges.

Something didn’t work out with your contacts? Wanting to try a new brand and don’t want your current contacts to go to waste? Get free returns/exchanges on all unopened contacts.

Need to make a return or exchange? Just get in touch.

One of our incredibly friendly associates will help set up your return or exchange. Give us a call, or chat if you’re more of a typey type.

A return policy so broad some might just call it “guidelines.”

Does your situation qualify for a return? Check out some common scenarios below.

If your prescription changes

Send back your unopened contacts and exchange them for your now-I-can-see-better contacts.

Want to try a new brand?

With our online vision exam, folks often get multiple prescriptions so they can find the contacts that work best for them based on modality, budget, etc. Feel free to test a few out and send back the rest.

Maybe you just have too many contacts.

Joined the blessed ranks of folks who get permanent vision correction? Got a little tap-happy and ordered 14 more boxes than you needed? Return away!

They don’t even have to be from us!

Exchange contacts you bought from another retailer. Sure! Why not?

Still wondering if you can return or exchange your contacts? Read on, dear friend. Read on.

Frequently asked
questions.

Seemore raising contact lens
How long do I have to return or exchange my contacts?
As long as you need! There’s no expiration date on our Gajillion Percent Promise.
Can I return/exchange my opened box of lenses?

We’ll take back any contacts you haven’t worn. Opened boxes, single lenses, and even a lens from 2005. We’ve got your back. 

Do I have to pay for return shipping?
Nope. We’ll cover all returns and exchanges within the US. (Our international friends can also do exhange/returns, we’ll just have to reimburse you for shipping afterwards.)
Is there any way I can get credit for the contacts I bought at my overly-priced doctor’s office?

Actually, yes. You can send us any contacts you bought from other retailers. Ask one of our super-friendly associates about it and they’d be happy to help. Call 1-800-266-8228 or chat anytime using the chat bubble at the bottom right corner of your screen.

My eye doctor gave me a new prescription AND a new brand, can I still exchange my contacts?
Of course! You’re only responsible for covering the difference in cost between the two brands. If your new brand is less expensive (lucky you), we’ll give you the option for a refund.
Do I have to finish my return before doing an exchange?
Great question. Short answer: no.
Longer answer: let us know you want to exchange your contacts. We’ll give you an up-front credit for the contacts you’ll be returning and apply it to your new order. That way you can get your new contacts as soon as possible. From there, use the same shipping box to return your old contacts. Once you receive your new contacts, you’ll have 30 days to return them.