Your prescription details can be found on the side of your contact lens box. If you don’t have your box, we’re happy to contact your eye care provider to get a copy of your prescription for you.
What if my prescription is expired?
You should try our online vision exam, ExpressExam. It only takes about 15 minutes and you’ll have a doctor-approved prescription within 24 hours. It’s super convenient and you don’t have to fit a visit to the doctor’s office into your schedule. We can’t ship your order without a current prescription.
Do I have to order the brand on my prescription?
Yes, the brand is part of the prescription, so you’ll need to order what your doctor prescribed. The brand impacts how comfortable your lenses are, and since each one is a little different, some lenses work better for certain people than others.
What if I don’t want to order the brand on my prescription?
Most people have to try a few brands before they find the one that works best for them. If you want to try something new or your lenses aren’t as comfortable as you’d like, you can ask your eye doctor if you can try a new brand.
What happens after I place my order?
We verify your prescription (either with a prescription you send us or by contacting your eye care provider). When our verification team gives your order the thumbs-up our shipping team sends it off into the sunset.