Our Gajillion
Percent Promise

Superior to your common “100% satisfaction guarantee,” our Gajillion Percent Promise offers customers so much more.

Our Gajillion
Percent Promise

Superior to your common “100% satisfaction guarantee,” our Gajillion Percent Promise offers customers so much more.

Here’s how we create the best contact lens-buying experience:

We promise to take care of the big things (have millions of contacts in stock), the little things (blow a kiss to each box as it leaves the warehouse), and all the things in between, which include:

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Perfect order guarantee

Upload a valid prescription and we guarantee you’ll get the exact contacts your doctor prescribed. How? We confirm your order matches your prescription, then double-check the order again before it ships.

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Best-price guarantee

If you can find your contacts for a lower total price somewhere else, we’ll beat it. Learn more.

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No hidden fees

Hidden fees have no place at 1-800 Contacts. Same goes for bad attitudes, spiders, and leprechauns (the mean kind).

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Free torn lens replacement

These things happen. Just let us know and we’ll send out a replacement contact lens for free.

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Free returns and exchanges

Nothing should stand in the way of you and your eyeballs experiencing optical bliss. So, if your prescription changes, or something just isn’t right… send ‘em back for credit or a refund – even if you didn’t buy them from us. Learn more.

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24/7 customer service

You’ll be helped by nice, smart, optical experts based in the U.S. who answer the phone and respond to chats fast. We may have won an award or two for our customer service over the years.

Our Gajillion Percent Promise in action

Our Gajillion Percent Promise in action

Questions? Need to get in touch? Want to say hi?

Just call 1-800-266-8228 or

Best Customer Service

Frequently asked
questions

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Free shipping on all orders
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