- All lenses and boxes must be unopened
- The boxes can’t be damaged or marked (think stickers, pen, markers, etc.)
- The lenses must be at least 1 year from expiration
- We have to carry the brand you want to send back
Your happiness backed by our
Gajillion Percent Promise.
Lots of businesses promise “100% satisfaction guaranteed” but our Gajillion Percent Promise offers our customers so much more.
Millions of contacts in stock (yes, even yours).
We have a couple of giant warehouses so we can 1. keep your brand in stock and 2. ship it to you really fast (probably this afternoon).
Online prescription renewal.
Prescriptions always seem to expire at the most inconvenient time, amirite? It’s why we created our online vision exam, ExpressExam. It only takes 10 minutes and then you’ll have a doctor-issued prescription within 24 hours.
We won’t say you can get contacts here on the cheap because that makes things sound sketchy. What we will say is that we’ll beat any competitor’s price.
Free returns and exchanges.
We’ll exchange any unopened contacts for free (including shipping) should your prescription change. Actually, we’ll exchange unopened contacts for any reason.
No hidden fees. Ever.
Hidden fees have no place at 1-800 Contacts. Same goes for bad attitudes, Kristen Stewart fans, spiders, and leprechauns (the mean kind).
Tear a lens? We’ve been there.
These things happen. Just give us a call and we’ll send out a replacement contact lens for free.
24/7 Utah-based customer service.
Your experience is too important to outsource. All our call center staff are located right here in the second-happiest state in the union (we’re coming for you, Hawaii) and have adorable Utah accents.
How much is a gajillion?
Fair question. It’s a “1” followed by a gajillion zeroes.
When it comes to eyes, people trust us.
Customer Service at 1-800 Contacts is the best. Easy to price match with CHAT and quickly reshipped an order that went to an old address without asking to assign who was at fault. Best service ever!
I just called the @1800CONTACTS 24/7 number & someone picked up on the first ring. Like a real human. It even thru me off. Her name was Brie and she was awesome. The service was almost too good to be true. Are you guys normally that good?
I want to thank @1800CONTACTS for their quick response to my problems. I kind of panicked when my contacts didn’t ship. It only took one phone call to get everything situated. Thanks again
@1800CONTACTS is hands down the best way to order contacts. My RX is always a special order, but they have next day shipping. Plus you can email your script to place the order. Never going back to a vision center to order!