How do I use the Gajillion Percent Promise?
For much of what we offer through our Gajillion Percent Promise, you don’t need to do anything: it’s just the way we treat our customers every day. For specific instances where you do need assistance (returns, exchanges, etc.), give us a call at 1-800 Contacts (1-800-266-8228) and a real, nice person will happily help you. If talking on the phone isn’t your thing, you can also text (41800) or .
How do returns work?
Prescription changed? Got LASIK? Contacts feeling funny? Feel free to return your contacts for any reason. We’ll even accept returns for opened boxes. Now, if you’ve worn the contacts, well then you can keep that pair. But everything else is returnable with return shipping included for free. Contact us any time to start a return.
How do exchanges work?
You can exchange any unused contacts for any reason, including opened boxes, no questions asked. Shipping is free both ways. Contact us any time to start an exchange.
What if I'm outside the U.S.?
You’re still our customer, right? That means you can still use the Gajillion Percent Promise. When it comes to returns and exchanges, the only difference is that you’ll need to front the cost of returning your contacts. This is due to weird shipping procedures. But please send us your shipping receipt and we’ll credit your account with the cost of shipping, so it’s still free to you in the end. anytime, 24/7, to get the ball rolling.
In a momentary lapse of judgment, I bought contacts somewhere else...can I exchange them with you?
Sure thing. There are few rules though:
All lenses and boxes must be unopened
- The boxes can’t be damaged or marked (think stickers, pen, markers, etc.)
- The lenses must be at least 1 year from expiration
- We have to carry the brand you want to send back
- Sound fair? Cool. Contact us any time to start an exchange.
I found my contacts cheaper somewhere else. How does your Best Price Guarantee work?
The short version: we’ll beat the price of any U.S.-based competitor (foreign companies don’t necessarily follow FDA regulations). Just call us (1-800-266-8228) and tell us where you found the lower price. We’ll verify it and beat it.
