Your happiness backed by our

Gajillion Percent Promise.

Lots of businesses promise “100% satisfaction guaranteed” but our Gajillion Percent Promise offers our customers so much more.

Millions of contacts in stock (yes, even yours).

We have a couple of giant warehouses so we can 1. keep your brand in stock and 2. ship it to you really fast (probably this afternoon).

Online prescription renewal.

Prescriptions always seem to expire at the most inconvenient time, amirite? It’s why we created our online vision exam, ExpressExam. It only takes 10 minutes and then you’ll have a doctor-issued prescription within 24 hours.

Best-price guarantee.

We won’t say you can get contacts here on the cheap because that makes things sound sketchy. What we will say is that we’ll beat any competitor’s price.

Free returns and exchanges.

We’ll exchange any unopened contacts for free (including shipping) should your prescription change. Actually, we’ll exchange unopened contacts for any reason.

No hidden fees. Ever.

Hidden fees have no place at 1-800 Contacts. Same goes for bad attitudes, Kristen Stewart fans, spiders, and leprechauns (the mean kind).

Tear a lens? We’ve been there.

These things happen. Just give us a call and we’ll send out a replacement contact lens for free.

24/7 Utah-based customer service.

Your experience is too important to outsource. All our call center staff are located right here in the second-happiest state in the union (we’re coming for you, Hawaii) and have adorable Utah accents.

How much is a gajillion?

Fair question. It’s a “1” followed by a gajillion zeroes.

Customer Reviews

When it comes to eyes, people trust us.

Customer Service at 1-800 Contacts is the best. Easy to price match with CHAT and quickly reshipped an order that went to an old address without asking to assign who was at fault. Best service ever!

@3blackkats

I just called the @1800CONTACTS 24/7 number & someone picked up on the first ring. Like a real human. It even thru me off. Her name was Brie and she was awesome. The service was almost too good to be true. Are you guys normally that good?

@BladeRonner

I want to thank @1800CONTACTS for their quick response to my problems. I kind of panicked when my contacts didn’t ship. It only took one phone call to get everything situated. Thanks again

@glammeowmakeup

@1800CONTACTS is hands down the best way to order contacts. My RX is always a special order, but they have next day shipping. Plus you can email your script to place the order. Never going back to a vision center to order!

@merryerdbeere

Find my contacts Get in touch

Frequently asked
questions.

How do I use the Gajillion Percent Promise?

For much of what we offer through our Gajillion Percent Promise, you don’t need to do anything: it’s just the way we treat our customers every day. For specific instances where you do need assistance (returns, exchanges, etc.), give us a call at 1-800 Contacts (1-800-266-8228) and a real, nice person will happily help you. If talking on the phone isn’t your thing, you can also text (41800) or

chat

How do returns work?

Prescription changed? Got LASIK? Contacts feeling funny? Feel free to return your contacts for any reason. We’ll even accept returns for opened boxes. Now, if you’ve worn the contacts, well then you can keep that pair. But everything else is returnable with return shipping included for free. Contact us any time to start a return.

How do exchanges work?

You can exchange any unused contacts for any reason, including opened boxes, no questions asked. Shipping is free both ways. Contact us any time to start an exchange.

What if I’m outside the U.S.?

You’re still our customer, right? That means you can still use the Gajillion Percent Promise. When it comes to returns and exchanges, the only difference is that you’ll need to front the cost of returning your contacts. This is due to weird shipping procedures. But please send us your shipping receipt and we’ll credit your account with the cost of shipping, so it’s still free to you in the end.

Chat with us

anytime, 24/7, to get the ball rolling.

In a momentary lapse of judgment, I bought contacts somewhere else...can I exchange them with you?

Sure thing. There are few rules though:

All lenses and boxes must be unopened
The boxes can’t be damaged or marked (think stickers, pen, markers, etc.)
The lenses must be at least 1 year from expiration
We have to carry the brand you want to send back

Sound fair? Cool. Contact us any time to start an exchange.

I found my contacts cheaper somewhere else. How does your Best Price Guarantee work?

The short version: we’ll beat the price of any U.S.-based competitor (foreign companies don’t necessarily follow FDA regulations). Just call us (1-800-266-8228) and tell us where you found the lower price. We’ll verify it and beat it.