Common Questions (FAQ)

Account Questions

How do I sign in if I can’t remember my password?
How do I sign in if I can’t remember my email?
How do I change the email or password on my account?
Can I still sign in to my account if I’ve forgotten my password and no longer have access to my old email address?
Why didn’t I get a forgot password email?

Placing orders

How do I place an order?
How do I order if I wear a different brand in each eye?
How do I use an order code?

Prescription questions

Can I still order contacts if my doctor’s office is closed for COVID-19?
Do I need a prescription to place an order?
How do I order if I don’t have a copy of my prescription?
How do I know if my prescription is still valid?
Want to send us a copy of your prescription and get your order faster?

Order Status and Shipping Questions

How do I check the status of my order?
How do I print an invoice?
How long does it take for my order to ship?
What shipping options do you offer?
What is 1-800 CONTACTS’ return policy?

International Orders

What if my eye doctor is outside the United States?
What do I need to know if I am shipping to an international address?

Payment Questions

Can I use my FSA (flexible spending account) to pay for my order?
Does 1-800 CONTACTS accept vision insurance?

Product Questions

Does 1-800 CONTACTS sell name brand contact lenses?
How do I order gas permeable contacts on the website?
What if I can’t find my contact lenses on the website?
What about glasses?

Company Information

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Hours of Operation and Contact Information
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Privacy Policy
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Accessibility