Help center.
Shortcuts to commonly requested help topics. Need more help? We’re here 24/7.
How to order.
All you need to know is your brand and prescription parameters. We’ll take care of the rest.
Order status.
Excited to get your order? Of course! Nothing’s better than fresh contacts. Except donuts. And cupcakes. Mmm...cupcakes.
Shipping options.
Standard shipping is always free. Need your contacts faster? We have expedited options, too.
Returns & exchanges.
You can return or exchange any unopened contacts – even if the box is open. Return shipping is free.
Our Gajillion Percent Promise.
So much more than your run-of-the-mill 100% satisfaction guarantee. In addition to being more than satisfied with your order, you’ll never have to “press 8” to speak to anybody, if you tear a lens we’ll replace it, if your prescription changes we’ll exchange your extra contacts at no cost to you, and much, much more.
Subscription.
Check “reorder contacts” off your list forever and never run out. Ah, peace of mind.
How to read your prescription.
We’ll help you make sense of all the acronymns, scribbles, and jargon.
Frequently asked
questions.
Not to worry. We can contact your eye care provider and get a copy for you. This can take up to one business day.
We’ll provide free return shipping for any unopened lenses and credit your account so you can put the money toward contacts for your new prescription.
That isn’t so much of a question as a panicked exclamation, but we get it. If you have a valid prescription, text a picture of it to 41800 and place your order before 4:00 PM EST. Select Next Business Day shipping at checkout and we’ll make sure they ship tonight.
Whoa. Um, how much time do you have? We’ll list a few reasons here (without punctuation to make it seem like we’re rattling them off really fast): free shipping free returns free torn lens replacement verify every prescription if your Rx changes we’ll refund your unused lenses we’re super nice we’re total nerds when it comes to trying to make buying contact lenses a better experience we’re here 24/7 if you ever have any questions or problems we like taking care of people.