Gajillion Percent Promise.

So much better than your pedestrian 100% satisfaction guarantee.

Lots of businesses promise “100% satisfaction guaranteed” but our Gajillion Percent Promise offers our customers so much more.

Millions of contacts in stock.

We have a couple of giant warehouses so we can 1. keep your brand in stock and 2. ship it to you really fast (probably this afternoon).

No hidden fees.

Hidden fees have no place at 1-800 Contacts. Same goes for bad attitudes, spiders, and leprechauns (the mean kind).

Best-price guarantee.

We won’t say you can get contacts here on the cheap because that makes things sound sketchy. What we will say is that we’ll beat any competitor’s price (check out the details here).

Free returns and exchanges.

We’ll exchange any unopened contacts for free (including shipping) should your prescription change. Actually, we’ll exchange unopened contacts for any reason.

Online prescription renewal.

Prescriptions always seem to expire at the most inconvenient time, amirite? It’s why we created our online vision exam, ExpressExam. It only takes 10 minutes and then you’ll have a doctor-issued prescription within 24 hours.

Tear a lens? We’ve been there.

These things happen. Just give us a call and we’ll send out a replacement contact lens for free.

Questions?

We’re happy to help, 24/7.

Real, nice people are ready to help whenever you need it. Call us at 1-800-266-8228 or chat with us now.

Call

Frequently asked
questions.

Seemore raising contact lens
How do I use the Gajillion Percent Promise?
For much of what we offer through our Gajillion Percent Promise, you don’t need to do anything: it’s just the way we treat our customers every day. For specific instances where you do need assistance (returns, exchanges, etc.), give us a call at 1-800 Contacts (1-800-266-8228) and a real, nice person will happily help you. If talking on the phone isn’t your thing, you can also text (41800) or or chat by clicking the chat bubble in the bottom corner of your screen.
How do returns work?
Prescription changed? Got LASIK? Contacts feeling funny? Feel free to return your contacts for any reason. We’ll even accept returns for opened boxes. Now, if you’ve worn the contacts, well then you can keep that pair. But everything else is returnable with return shipping included for free. Contact us at 1-800-266-8228 any time to start a return.
How do exchanges work?
You can exchange any unused contacts for any reason, including opened boxes, no questions asked. Shipping is free both ways. Contact us by calling 1-800-266-8228 or chat below any time to start an exchange.
What if I'm outside the U.S.?
You’re still our customer, right? That means you can still use the Gajillion Percent Promise. When it comes to returns and exchanges, the only difference is that you’ll need to front the cost of returning your contacts. This is due to weird shipping procedures. But please send us your shipping receipt and we’ll credit your account with the cost of shipping, so it’s still free to you in the end. Chat with us (the best way to reach us outside the U.S.) anytime, 24/7, to get the ball rolling. Just click the chat bubble at the bottom right corner of your screen.
In a momentary lapse of judgment, I bought contacts somewhere else...can I exchange them with you?
Sure thing. There are few rules though: All lenses and boxes must be unopened
  1. The boxes can’t be damaged or marked (think stickers, pen, markers, etc.)
  2. The lenses must be at least 1 year from expiration
  3. We have to carry the brand you want to send back
  4. Sound fair? Cool. Contact us (1-800-266-8228) any time to start an exchange.
The short version: we’ll beat the price of any U.S.-based competitor (foreign companies don’t necessarily follow FDA regulations). Just call us (1-800-266-8228) and tell us where you found the lower price. We’ll verify it and then beat it.