1-800 Contacts return policy: Can I return contacts if they don’t work out?

Q: Can I return opened contact lens boxes?

Sure can. Return or exchange any purchase, at any time , including open boxes. As long as the contact lenses are still sealed in their blister packs, you’re good to go. This way if your prescription changes, you won’t be stuck with contacts you can’t use.

For sure. We want your contact lens buying experience to be amazing, even after you order. We have the most generous return policy in the industry and possibly the world. Check it out below.

1-800 Contacts return policy: Can I return contacts if they don’t work out?

For sure. We want your contact lens buying experience to be amazing, even after you order. We have the most generous return policy in the industry and possibly the world. Check it out below.

Find my brand

How to order contacts

1-800 Contacts return policy: Can I return contacts if they don’t work out?

For sure. We want your contact lens buying experience to be amazing, even after you order. We have the most generous return policy in the industry and possibly the world. Check it out below.

1-800 Contacts return policy: Can I return contacts if they don’t work out?

For sure. We want your contact lens buying experience to be amazing, even after you order. We have the most generous return policy in the industry and possibly the world. Check it out below.

Find my brand

How to order contacts

What’s the Gajillion Percent Promise™?

It’s our way of indicating that “100% satisfaction guarantee” just wasn’t enough to contain all the ways we take care of our customers. Our Gajillion Percent Promise™ is six guarantees rolled into one:

Your order will perfectly match your prescription
If you find a better price, we’ll beat it
We aren’t scammy or gross about our prices: straightforward pricing with no hidden fees
Tear a lens? It happens. We’ll replace it for free.
Prescription change? Find an old box of contacts? Let us know and we’ll return or exchange them for free.
Our award-winning, real-people-customer-service is ready to help anytime

Can I return my contact lenses to 1-800 Contacts?

Yes! You can return contacts purchased here at any time, for any reason, even if the box is open! We’ll even let you return contacts you didn’t buy from us for account credit.

Can I return my contact lenses to 1-800 Contacts?

Yes! You can return contacts purchased here at any time, for any reason, even if the box is open! We’ll even let you return contacts you didn’t buy from us for account credit.

Everything you need to know about contact lenses

Free shipping for contact lenses

See how to get free shipping on affordable lenses, as well as the time it takes to get them and how to save time and money on the entire process.

What’s 1-800 Contacts’ return policy?

You can return or exchange any unopened contact lenses for free, with no time limit. We’ll even take back open boxes! So, if your contacts don’t fit right, your prescription changes, or you just want to try a different brand, send them back and we’ll take care of shipping costs.

Start a contact lens return or exchange on our returns and exchanges page.

What if my prescription changes after I order?

Not a problem. You can exchange your unopened, unexpired contacts for your new prescription. Just send the boxes or blister packs back, upload your new prescription, and we’ll get your new lenses shipped out fast.

What if my prescription changes after I order?

Not a problem. You can exchange your unopened, unexpired contacts for your new prescription. Just send the boxes or blister packs back, upload your new prescription, and we’ll get your new lenses shipped out fast.

What happens if a lens is torn or defective?

Tear a lens or found a manufacturing defect? Our perfect order guarantee means we’ll replace it for free. See our torn lens replacement guide for details. Need help replacing a torn lens? Call us at 1-800-266-8228 or chat with us online.

What are the 1-800 Contacts price match guarantee details?

Found your contacts for a lower total price from a U.S.-based competitor? Tell us where, we’ll verify it, and we’ll beat it. That’s our best-price guarantee.

Note that we compare the total price, meaning everything you’d actually pay including shipping, extra fees, etc., not just the price they advertise.

What are the 1-800 Contacts price match guarantee details?

Found your contacts for a lower total price from a U.S.-based competitor? Tell us where, we’ll verify it, and we’ll beat it. That’s our best-price guarantee.

Note that we compare the total price, meaning everything you’d actually pay including shipping, extra fees, etc., not just the price they advertise.

Is it ok to buy contact lenses online?

Absolutely. 1-800 Contacts sells the same contact lenses your eye doctor prescribed, but for less (even if you have “special eyes”). Every order is backed by our Gajillion Percent Promise, verified with your prescription, and triple-checked before it ships. We’ve been selling contact lenses since 1995, we carry a 4.7 out of 5-star average rating, and hold an A+ rating with the BBB. If something’s off, our Gajillion Percent Promise has you covered. It makes buying contacts risk free.

Ready to order? Head to our buy contacts page and find your brand to get started.

1-800 Contacts return policy FAQ

Can I return opened contact lens boxes?

Sure can. Return or exchange any purchase, at any time, including open boxes. As long as the contact lenses are still sealed in their blister packs, you’re good to go. This way if your prescription changes, you won’t be stuck with contacts you can’t use.

How long do I have to return contacts?

If you bought them from us, you can return them whenever you want – even if the boxes are opened. There's no time limit on the return. Really. Why? We never want you to be stuck with contact lenses you can't use.

Can I return contacts I didn't buy from 1-800 Contacts?

Yes. Our free returns and exchanges policy covers unopened boxes of contacts even if you didn't originally buy them from us.

What if my order arrives damaged?

Our bright blue shipping boxes are super sturdy. But, if your contacts somehow get damaged, just let us know and you can exchange them for free.

Will I get a refund, or just store credit?

Your choice. Our 100% money-back guarantee means you can get a refund, exchange, or credit, whatever works best for you. No restocking fees and we cover return shipping.

1-800 Contacts return policy: Can I return contacts if they don’t work out?

1-800 Contacts return policy: Can I return contacts if they don’t work out?

1-800 Contacts return policy: Can I return contacts if they don’t work out?

1-800 Contacts return policy: Can I return contacts if they don’t work out?

What’s the Gajillion Percent Promise™?

Can I return my contact lenses to 1-800 Contacts?

Can I return my contact lenses to 1-800 Contacts?

Everything you need to know about contact lenses

Everything you need to know about contact lenses

What’s 1-800 Contacts’ return policy?

What if my prescription changes after I order?

What if my prescription changes after I order?

What happens if a lens is torn or defective?

What are the 1-800 Contacts price match guarantee details?

What are the 1-800 Contacts price match guarantee details?

Is it ok to buy contact lenses online?

1-800 Contacts return policy FAQ

Combine rebates with 20% off your first order

Combine rebates with 20% off your first order

We’re here to help.